Last updated: June 29, 2026

Thank you for shopping with Mirror On The Wall.

This Shipping Policy explains how we process and deliver orders placed through our website.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing times may be longer during weekends, public holidays, high order volumes, supplier processing times, or banking/payment verification delays.

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Delivery Times

Estimated delivery within South Africa is 5–15 business days.

While many orders arrive sooner, delivery times are estimates only and may vary depending on product availability, courier operations, customs procedures (where applicable), weather conditions, or other unforeseen circumstances beyond our reasonable control.

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Shipping Costs

Shipping fees, where applicable, will be displayed during checkout before your order is confirmed.

From time to time, Mirror On The Wall may offer free shipping promotions, which will be clearly communicated on the website.

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Order Tracking

Where available, tracking information will be sent to the email address provided during checkout once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.

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Delivery Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Mirror On The Wall cannot be held responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.

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Delivery Delays

Although we work to ensure timely delivery, estimated delivery times cannot be guaranteed.

Delays may occur due to:

- Courier operations

- Customs procedures (where applicable)

- Severe weather conditions

- Public holidays

- High order volumes

- Banking or payment verification delays

- Circumstances beyond our reasonable control

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Damaged, Defective or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery by emailing info.mirroronthewall@gmail.com.

Please include:

- Your order number

- A description of the issue

- Clear photographs of the product and its packaging

To qualify for a replacement or refund assessment, the product must remain unused, unopened (where applicable), and in its original packaging.

Approved claims will be handled in accordance with our Refund & Replacement Policy.

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Order Cancellations

Orders may be cancelled only before they have been processed or fulfilled.

Once an order has been fulfilled or dispatched, it can no longer be cancelled and will instead be handled in accordance with our Refund & Replacement Policy.

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Contact Us

If you have any questions regarding shipping or delivery, please contact:

Mirror On The Wall

Email: info.mirroronthewall@gmail.com

Address: Davenport Road, Durban, KwaZulu-Natal, 4001, South Africa